Read Mumjju’s return & exchange policy. Easy exchanges, no returns, and clear delivery charges for a smooth shopping experience.
Our Return Policy
To maintain standards and product quality, Mumjju does not offer returns or refunds once an order has been successfully delivered.
We believe in delivering exactly what we promise, and our product descriptions, images, and sizing details are carefully provided to help you make the right choice before purchasing. At Mumjju, we are committed to providing high-quality products that meet your expectations. We carefully check each item before dispatch to ensure you receive only the best. However, in case you still face any issue with your order, we offer an exchange-only policy to maintain fairness and product satisfaction.
Please note that we do not offer refunds under any condition. Instead, we provide a smooth and simple exchange process so you can get a replacement product if needed.
Easy Exchange Policy
We understand that sometimes you may need a different size or variation. That’s why we offer a simple and reliable exchange option.
- Exchanges are available within 7 days of order
- Items must be:
- Unused and unwashed
- In original condition
- With all tags and packaging intact
- Exchanges are subject to stock availability
- Proof of purchase (order number or receipt) is required
Damaged or Incorrect Items
In the rare case that you receive a damaged, defective, or incorrect product:
Our team will review and resolve your concern on priority
Contact us within 48 hours of delivery
Provide clear images of the issue
Non-Exchangeable Items
Some products cannot be exchanged due to hygiene, customization, or final sale nature. These include:
- Used or washed items
- Items without original packaging
- Products damaged due to customer handling
- Clearance or sale items (if marked non-exchangeable)
- Customized or personalized orders
Our Commitment to You
At Mumjju, we aim to build long-term trust with our customers by offering transparency, quality, and reliable service. Our policies are designed to ensure fairness while maintaining our product standards All products at Mumjjugo through a strict quality control process before being shipped. We ensure that:
- Products are properly inspected
- Packaging is secure and damage-free
- Items match the description shown on the website
- Only verified items are dispatched
Because of this strict process, returns are limited, and exchanges are only accepted under specific conditions mentioned below.
Order Cancellation Policy
Orders can only be canceled before they are shipped. Once dispatched:
- Cancellation is not possible
- You will need to follow the exchange process if needed
We recommend contacting support immediately if you wish to cancel an order.
Communication & Support
Our support team is always ready to help. You can reach us through:
- Email support
- Website contact form
- Social media messages
We aim to respond to all queries within 24–48 hours.
Contact Us
We are here to help you with any questions, concerns, or support regarding your orders, products, or policies. At Momju, customer satisfaction is our top priority, and we aim to respond as quickly as possible.
Customer Support
If you need any assistance related to your order, exchange, or product information, feel free to reach out to our support team.
Response Time: 24–48 hours (business days)
Email Support
You can contact us via email for all inquiries:
Email: hello@mumjju.com
WhatsApp Support
For faster response and order-related queries, you can message us on WhatsApp:
WhatsApp: +923195452682
Working Hours
Our support team is available during the following hours:
- Monday to Saturday
- 10:00 AM – 6:00 PM
- Sunday: Closed
Messages received outside working hours will be answered on the next working day.